Software Maintenance & Installation Training

Support
It is the experience of  SayDigit, that Customers require heavier support when they
first implement  a software, or introduce new modules but little to no support once their
processes are firmly in place. Thus, SayDIGIT, does not charge for Support as part of a  Monthly Subscription. When Customers opt to request support, which can, come in the form of responding to inquiries related to general system usage,  researching database-oriented/configuration problems, researching 3rd Party
integration problems, discussing business process-oriented questions,
discussing additional system functionality and its effect on the Customer’s current
implementation, training users on any aspect of the system, custom
development, etc., SayDigit,  provides that support and invoices the Customer
accordingly each month on a T&M basis.
Support time is tracked to the nearest 15 minute increment, and is invoiced at
$150/hr as of 10/1/2021.